Refund and Return Policy for BETRA

Effective Date: December 10, 2024

At BETRA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind. Please read through the details below for our return and refund process. By purchasing from BETRA, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept returns on most items within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • The item is in unused, new condition, and in its original packaging.
  • The item includes all original accessories, documentation, and tags.
  • The return request must be initiated within 30 days from the date of purchase.

Note: Custom or personalized items cannot be returned unless they are defective or damaged upon arrival.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at info@betra.site within 30 days of receiving your order to request a return authorization number (RA).
  • Once your return is authorized, securely package the item in its original packaging and include a copy of your order confirmation or receipt.
  • Ship the item back to us at the following address:

BETRA
1499 Formula Lane,
Richardson, Texas, 75082, USA

Please note that you will be responsible for the cost of return shipping, unless the return is due to a defective or incorrect item.

3. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If the return is accepted, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

If you received a defective or incorrect item, we will cover the return shipping cost and issue a full refund or exchange, as per your preference.

4. Exchanges

If you would like to exchange an item, please follow the same return process outlined above. Once we receive the returned item, we will process the exchange based on the availability of the new item. If the new item is unavailable, we will issue a refund.

5. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized items.
  • Gift cards.
  • Clearance or final sale items.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, and we will cover the cost of return shipping.

7. Customer Support

If you have any questions or concerns about our return and refund policy, or if you need assistance with your return, please contact us:

Email: info@betra.site
Phone: 469-624-0659
Website: betra.site

Thank you for choosing BETRA. We appreciate your trust in us and strive to provide a seamless shopping experience. Your satisfaction is our priority, and we are here to assist you every step of the way.