Sales Policy for BETRA

Effective Date: December 10, 2024

At BETRA, we are committed to providing our customers with exceptional luxury watches and a seamless online shopping experience. By purchasing from our website, you agree to adhere to the terms outlined in this Sales Policy. Please review the details below to understand our order, payment, shipping, and return processes.

1. Product Availability

All products listed on BETRA are subject to availability. We work diligently to maintain accurate stock levels, but there may be instances where an item is temporarily out of stock. If a product is unavailable after your purchase, we will notify you immediately and provide you with the option to:

  • Select a similar product
  • Wait for the product to restock (if applicable)
  • Cancel your order and receive a full refund

2. Pricing and Payment

All prices displayed on BETRA are listed in US Dollars (USD) and are inclusive of applicable taxes unless otherwise noted. Prices are subject to change without notice, and any changes will be reflected at the time of your checkout.

We accept multiple payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure online payment methods (subject to availability)

Payment must be completed before an order is processed. If a payment is declined or an error occurs during the transaction, we will notify you to resolve the issue.

3. Order Processing and Shipping

Once your order is successfully placed, BETRA will process it within 1-3 business days. Please note that during peak seasons, processing times may vary. Once your order has been processed, you will receive a confirmation email, including tracking details for your shipment.

Shipping Options
We offer a variety of shipping options based on your location. The estimated delivery time will be provided during checkout. Shipping fees are calculated based on the shipping method and destination.

  • Standard Shipping (5-7 business days)
  • Expedited Shipping (2-4 business days)
  • Overnight Shipping (1 business day)

Please ensure your shipping address is correct, as we are not responsible for delays or missing packages due to incorrect information provided by the customer.

4. International Orders

We currently offer international shipping to select countries. International customers are responsible for all customs duties, taxes, and fees imposed by their local government. Please check with your local customs office for more information before placing an order.

5. Return and Exchange Policy

At BETRA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 30-day return policy. The item must be in new, unused condition with all original tags, packaging, and accessories intact.

  • Return Process: To initiate a return, please contact our customer service team at info@betra.site within 30 days of receiving your item. You will receive instructions on how to return the product.
  • Refunds: Once your returned item is received and inspected, we will process your refund to the original payment method within 7-10 business days.

Please note that items returned due to customer preferences (such as color or size) will be refunded minus any return shipping fees. Customized or personalized items are not eligible for return unless they are defective or damaged.

6. Defective or Damaged Products

If you receive a damaged or defective item, please notify us immediately at info@betra.site. We will provide you with a prepaid return label and issue a full refund or replacement upon receipt of the item.

7. Customer Support

For any questions or concerns regarding your order, products, or this Sales Policy, please contact our customer support team at: